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Our global support team typically responds within 2 hours. Choose the best channel for your needs below.
24/7 Support
General questions and shipment support
+90 538 977 68 91
Sales Team
Business accounts and enterprise solutions
Supportguangzhou@gmail.com
Claims & Disputes
Lost or damaged package claims
Supportguangzhou@gmail.com
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Global Headquarters
Guangzhou — China
Room 1205, Zhongda International Business Center,
Zhongshan Avenue, Baiyun District,
Guangzhou, Guangdong 510000
24/7
Support
< 2h
Response
Quick Answers
How do I track my package?
Use your tracking number on our Track page for real-time updates.
What if my package is lost?
Contact us within 30 days. We'll investigate and process your claim within 5 business days.
Can I change the delivery address?
Yes, you can redirect before final delivery using your tracking page.